Question 1

What is Utility Check?

Accepted Answer

Utility Check is an independent third-party service that verifies your electricity bill. We analyze your bill to confirm billing accuracy, check if you're on the right rate plan, and identify any potential issues. We're not affiliated with any utility company.

Question 2

How is this different from my utility's website?

Accepted Answer

Your utility provides billing information, but they don't independently verify their own calculations or compare your rate to alternatives. We provide an unbiased, third-party review of your bill with no incentive to sell you anything.

Question 3

What do you check?

Accepted Answer

We verify the mathematical accuracy of your charges, compare your current rate plan to other available options from your utility, analyze your usage patterns, and identify any billing anomalies or potential errors.

Question 4

What if there are no issues?

Accepted Answer

Most bills are correct — and that's a good thing. If we don't find any issues, you'll receive a detailed verification report confirming your bill is accurate. You'll know exactly what we checked and why your current rate plan is appropriate for your usage.

Question 5

What if issues are found?

Accepted Answer

If we identify potential issues — like a billing discrepancy or an above-market rate — your report will clearly explain what was found, what it means, and provide step-by-step instructions for what to do next. We include call scripts and email templates to make it easy.

Question 6

How accurate is this?

Accepted Answer

We analyze your actual bill data and compare it against published utility tariffs. Each finding in your report includes a confidence indicator (High, Moderate, or Low) so you know exactly how certain we are about each result.

Question 7

Do you guarantee savings?

Accepted Answer

No. We don't guarantee savings because most bills are correct. What we guarantee is a thorough, independent verification of your bill. If issues exist, we'll find them. If your bill is accurate, you'll have peace of mind.

Question 8

How much does it cost?

Accepted Answer

Residential bill verification is $19.99 — a one-time payment with no subscription or recurring fees. Small commercial bills are $49.99. Large commercial accounts have custom pricing.

Question 9

Is this a subscription?

Accepted Answer

No. This is a one-time payment for a single bill analysis. There are no recurring charges, no hidden fees, and no automatic renewals. You pay once, get your report, and that's it.

Question 10

What's your refund policy?

Accepted Answer

If we can't analyze your bill for any reason — wrong file type, unsupported utility, or technical issues — you'll receive a full refund. No questions asked.

Question 11

When do I pay?

Accepted Answer

You upload your bill for free. We analyze it and show you a preview of what we found. You only pay when you're ready to see your full report with detailed findings and next steps.

Question 12

Do you sell my data?

Accepted Answer

No. Your bill data is used only to generate your report. We don't sell, share, or use your information for marketing. After analysis, we retain only anonymized metrics for improving our service.

Question 13

How long do you keep my bill?

Accepted Answer

Your original bill file is automatically deleted within 30 days. We retain your analysis results for up to 12 months to support your free re-check benefit. After 12 months, all data is permanently deleted or anonymized.

Question 14

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit using TLS and at rest using AES-256 encryption. We follow industry best practices for data security and never store sensitive payment information.

Question 15

What file types do you accept?

Accepted Answer

We accept PDF, JPG, and PNG files. For best results, upload the original PDF from your utility's website or a clear photo/scan of your paper bill.

Question 16

Which utilities do you support?

Accepted Answer

We currently support major utilities in Georgia, Florida, Alabama, South Carolina, North Carolina, Mississippi, Louisiana, Arkansas, and parts of Texas. Check our Coverage page for the full list.

Question 17

What if my utility isn't supported?

Accepted Answer

If your utility isn't supported, we'll let you know before you pay. You won't be charged for bills we can't analyze. We're constantly expanding coverage to new utilities and states.

Question 18

How long does analysis take?

Accepted Answer

Most analyses complete in 2-5 minutes. Your report is available instantly after payment.

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